Relationship Handler - Norwich, United Kingdom - Phoenix Group

Phoenix Group

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Type:
Permanent

Location and flexible working:
This role could be based out of our Norwich office.

We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.

Salary and benefits:
Competitive, plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

We have an incredible opportunity to join us here at Phoenix Group as a
Relationship Handler to join our Customer Services Division.

Who are we?
We want to be the best place that any of our 6,800 colleagues have ever worked.

We're the UK's largest long-term savings and retirement business.

We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£259 billion of assets under administration.

We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.

The role

What are we looking for?

Ideally have previous experience working within the life and pensions industry.
Strong customer communication skills
Ability to stakeholder manage
Strong attention to detail
Able to multitask and switch priorities to suit changing business needs.
Ability to work under own initiative.
Strong collaboration skills

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.

If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

This role is in scope of the transformation of our Reassure business by 2026.
We are extending our existing strategic partnership with the leading IT services provider Tata Consultancy Services (TCS). This means that over the next three years, we'll be moving our customers to a new technology platform. As well as this, we'll transition some roles over to TCS's UK subsidiary, Diligenta.

This role is in scope of this work which means initially you will be employed by Phoenix Group and over time your role will transition to Diligenta.

Your recruiter will explain more about this during the recruitment process.

We're still looking for talented individuals to join us and the small number of advertised roles impacted by this will clearly state so on the job advert.