Customer Service Tutor - Peterborough, United Kingdom - DT Resourcing Ltd

DT Resourcing Ltd
DT Resourcing Ltd
Verified Company
Peterborough, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Our client is a national first-choice provider for exceptional delivery and development of programmes to support both young people and adults to learn, achieve and progress to greater opportunities.

They are an organisation that believes in creating opportunities for all, through an all-encompassing ethical, friendly, and considerate approach to all their services and operations.

Most of all, they believe in working together as a team to create opportunities for individuals that they work with to grow, to help them recognise and achieve their aspirations and goals and attain a positive outcome.


Our client is learner centric and want to make a real difference to the people that they work with, enabling them to improve their employment situation, some of whom will have had poor experiences of learning and employment in the past.

Some may have complex needs ad require signposting to other organisations who can help.


Their staff are valued and recognised for the contribution they make towards the organisation's vision and goals and effective support they provide to the individuals they engage with.

Through a strong belief that success is created together, this is on the reasons why they are a great employer to work for.

They are currently looking to recruit a
Customer Service Tutor for face-to-face delivery in
Peterborough. Working hours will be from
8:30am to 5:00pm or 9:00am to 5:30pm.


Our client is looking for passionate individual to support our learners through the delivery of the Customer Service who is looking for a career progression in education.


As a Customer Service Tutor you will be required to plan, prepare and teach Customer Service up to Level 2 for young people within the Study Programme, as agreed with the Centre Manager and to OFSTED standards.

Carry out the administrative and tracking tasks required in each programme area.

Provide appropriate learner feedback and support and educational advice and information where necessary, and to create an appropriate and welcoming atmosphere for learners.


Working with individuals who may present challenges, who have struggled in education and have learning needs that require creativity and imagination to ensure they can progress and achieve.


Location:

Peterborough


Working Hours:

8.30 am to 5.00 pm OR 9:00am to 5:30pm

1-hour lunch

Monday to Friday

37.5 hours per week


Reports to:

Centre Manager


Salary Band:

Unqualified 23k-26k Qualified 27k-30k


What are we looking for?

Qualifications:


  • Qualified to DTLLS/Cert Ed/ PGCE (or equivalent), desirable
  • Qualified to PTLLS/ CTLLS (or equivalent), essential
  • GCSE (or equivalent) in English and maths at grade C or above, essential

Skills syllabus This will include:


  • Customer Service up to Level 2

Main Tasks & Responsibilities
As Tutor you are required to carry out the following duties in the context of client policies and practices, particularly Safeguarding, Equality and Diversity, Health and Safety and Data Protection, and those of any host organisations, including informing learners of their obligations:
Plan deliver and report on your course, using methods and materials appropriate to the learner group and course content.

A Scheme of work/syllabus and lesson plans should be used for this and made available to the Centre manager, Quality Assurance, class visitors or inspectors when required.


  • Prepare/adapt appropriate and range of teaching materials
  • Identify/assess the needs of learners and if necessary adapt course content and delivery style to meet these needs.
  • Deal appropriately with individual learner support needs, using the appropriate forms and recording the required evidence as per the guidelines provided.
  • Comply with client policy on Safeguarding and Prevent so that all learners are taught in a safe environment and are made aware of the Prevent strategy.
  • Comply with client policy on Equality and Diversity so that all learners are treated with respect and dignity in an environment in which a diversity of backgrounds and experience is valued. Deal with any harassment or discrimination issues that arise
  • Discuss Learning Outcomes and moderation requirements with learners as the course proceeds.
  • Evaluate the effectiveness of learning. Assess learners' work in a timely manner using a range of assessment methods. Keep records of learners' progress and ensure learners are given feedback on their progress.
  • Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to client Safeguarding and Prevent policies.
  • Offer advice on further learning and progression opportunities to learners as required.
  • Attend relevant induction and training meetings as required by client
  • Where appropriate, attend standardisation meetings.
  • Represent client throughout the programme.

Monitoring and Continual Improvement
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