Ticket Sales and Information Assistant - St. James's, United Kingdom - The Royal Household

The Royal Household

Verified Company

St. James's, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Household / Department- Royal Collection Trust- Section / Branch- Visitor Experience- Location- St.

James's Palace- Contract/recruitment type- Permanent- Starting salary- £23,302.50 per annum- Hours of work- 37.5 per week over 5 days, Monday to Sunday (part time requests will be considered)- About the role
It's selling the ticket for an incredible day out.

It's the collaboration and the community spirit. And it's helping millions enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so different._
Whether you're selling the ticket that starts it all, sharing information to enhance their visit or liaising with key industry partners for group visits, you'll be a vital part of each visitor's experience._

As part of our outstanding and friendly Ticket Sales and Information team, you'll provide far more than just facilitating access to our sites.

You'll engage with your customers both face-to-face and on the telephone, answering their questions and promoting the other experiences we have to offer.

You'll gain an understanding of the technologies that influence visitor experience at one of the most iconic sites in the world.

And in all that you do, you'll aim to deliver a truly memorable level of service.

About youAble to deliver both ambitious sales targets and extraordinary customer service, so you're exactly who we're looking for.

You will be friendly and engaging to people over the telephone in our busy contact centre.

You're also an excellent team player, with the ability to work flexibly and effectively even when things get busy.

Numeracy and a good level of computer literacy are important too, along with an accurate and detail focused approach to your work, as you'll be using our ticketing software to manage sales, transactions, and visitor data.

This is your opportunity to use your customer service skills to deliver the exceptional and experience working as part of a team in a unique and historic setting.

This is a fulltime position but part time requests will be considered. Part time positions will be 3 days minimum._
Interviews will take place on weeks commencing 21st and 28th August 2023._

Benefits
We know that to deliver our best work; we need to feel at our best.

That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.

Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.

We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.