Customer Service Advisor - Blackburn, United Kingdom - Cummins Mellor Recruitment

Cummins Mellor Recruitment

Verified Company

Blackburn, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Blackburn, Lancashire:

Ref: 632

Wednesday 10 April 2024

£24,675
***We're looking for a passionate and energetic individual with superb compliance and customer service skills to join our sister company TaxiPlus' experienced team

Does this sound like you?

You're looking for a job that you're passionate about and so far, nothing's really ticked the box?
You have excellent attention to detail, have strong admin skills and are passionate about fantastic customer service,
You want to harness these skills by working for a progressive industryleader where you can advance your career?

Great Read on

TaxiPlus is a division of Personnel Checks, one of the top Registered Umbrella Bodies for the Disclosure & Barring Service (DBS) and Disclosure Scotland.

TaxiPlus specializes in delivering tailored screening & safeguarding solutions for UK local authority licensing departments.

They are looking for:

A passionate customer service professional with proven ability in a previous role.
A person who can demonstrate excellent written and verbal communication skills.
A person who thrives in a closeknit team, where everyone is striving towards the same goal.
Someone with a keen eye for detail accuracy is everything in the background screening sector.
Someone with a desire to learn and the confidence to succeed.

What's in it for you?

Competitive basic salary dependent on experience.
Additional individual and teambased bonuses and incentive schemes.
Raft of benefits including excellent holiday package & company incentives.
A thorough onboarding and induction programme.
Continual personal and professional development.
A hybrid working structure, working between an award winning office environment and working from home (Following initial training period).

As a Service Delivery Advisor your role would include:

Providing superb customer service to all applicants and clients, ensuring that Taxi Drivers are licence-ready for the council.
Ensuring all elements of the DBS Check process are completed on the same day and accurately.
Ensuring all information added onto any internal systems is accurate and up to date in line with data protection legislation.
Dealing with Application Form queries quickly, and continually chasing until the query is resolved.
Performing all administration tasks to the highest standards.
Protecting all customer information, keeping it secure and up to date.
To manage contracts ensuring that the customers receive an excellent standard of service from TaxiPlus.
To ensure the cover of phones during office hours.

This is a fantastic opportunity for someone seeking to join an innovative and forward-thinking organisation and to be instrumental in its growth.