Technical Support Advisor- Radius Connect - Belfast, United Kingdom - Radius Payment Solutions

Radius Payment Solutions
Radius Payment Solutions
Verified Company
Belfast, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Waters Edge, Clarendon Dock, Belfast, BT1 3BH


Hours:
Monday to Friday, (8:30am - 5:00pm)

Radius Connect is the Telecoms division of Radius and have been built on the acquisition of Rainbow Communications, Adam Phones, Pure Telecom, Trinity Maxwell and Connect, all award-winning businesses built on high performance mobile and fixed line connectivity solutions for clients across the globe

If you consider yourself a 'people person' and want to increase your level of knowledge and experience, this may be the role for you We are looking for a driven Technical Support advisor to join our growing Telecoms Team in brand new Belfast office


Key responsibilities include:


  • 2nd line faults diagnostics for Hosted, Broadband and WLR product range, using web portals to diagnose faults and raise with Service Providers
  • Configure routers to detailed specification
  • Escalation to external Service Providers to ensure resolution of faults within SLA
  • Determine issues by evaluating and analysing information provided by customers
  • Follow up and make scheduled call backs to customers where necessary
  • Work closely with other Departments to aid fault resolution
  • Use of CRM system to manage customers' requests
  • To log and forward System and IT support calls to relevant departments

Essential Skills:


  • Ability to conduct effective troubleshooting and diagnostics
  • Excellent Communication skills, including verbal, written and active listening skills.
  • Knowledge of customer service principles and practices;
  • Ability of work on own initiative and as part of a team, ensuring the best outcome for the customer
  • Ability to maintain stable performance under pressure
  • Computer literacy MS Excel, Word, Outlook
  • One years' experience working in a busy Customer Service
  • Technical Support environment, supporting multiple clients and technologies

What can you expect of us?

  • A friendly culture that mirrors our proposition to our customers.
  • A fastgrowing organisation that defines itself as being agile and innovative
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

Why choose Radius?


Radius Payment Solutions is a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide.

We are a successful, fast-growing global company with offices across five continents.

  • 24th in the Sunday Times HSBC Top Track 100 list of Britain's largest privately owned companies
  • Internal talent development programme
  • Secondment opportunities to work in our overseas offices
  • Innovative, technology driven culture
  • Rapidly expanding global company with an entrepreneurial mindset

Information:

If you would like any further information about this role, please contact Paddy on

customer care, technical support, telecommunications, tech support, tech assistance, customer support, customer service representative, customer support advisor, outbound customer support, operations support advisor, customer service specialist,
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