Complaints Officer - Redditch, United Kingdom - Akton Recruitment

Akton Recruitment
Akton Recruitment
Verified Company
Redditch, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Redditch

£18 Per Hour


I am recruiting for a local authority who is looking for a Complaints Officer to be responsible for handling all Stage 1 complaints made about the Housing, Tenancy & Advisory Service and also deal with complaints that cuts across Environmental or Repairs & Maintenance Services, you will also be expected to take the lead in investigating, resolving, responding, and learning, inclusive of the complainant and preventing escalation wherever possible.

Person Requirements

Strong background in customer service or complaints.

Demonstrable experience of conducting independent and objective enquiries and investigations on complex and contentious matters.


Knowledge and experience of managing and de-escalating conflict and communicating sometimes complex information calmly, clearly, and respectfully of the audience and the circumstances.

Experience of customer involvement and engagement in resolution of problems and issues and design of services
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