Customer Service and Accounts Advisor - Byker, United Kingdom - Moneywise Credit Union
2 weeks ago
Description
Responsible for delivering customer service to a high standard, with focus on meeting the needs of the customer within the parameters of what can reasonably be delivered.
- Responsible for clear and accurate communication, and accurate handling of transactions.
- Responsible for referring customer complaints and customer charter breach concerns to a Senior Officer to be logged and progressed.
- Responsible for following protocols and policy guidelines in all areas.
- Responsible for processing payments at front desk and/or electronically if required, with due attention to accuracy and the safety of cash and cheques issued & received.
- Responsible for enrolling new members, providing membership information, paying due care and attention to antimoney laundering requirements to minimise fraud and financial crime.
- Responsible for delivering appointments for loans of all types and all account administration.
- Responsible for handling telephone enquiries and dealing with answer phone messages, responding to all enquirers.
- Responsible for recording clear and accurate messages on member accounts to enable members accounts to be handled accurately, efficiently, and consistently.
- Responsible for using professional and nonjudgemental language and practices in the course of all work undertaken.
- Responsible for actively promoting services and products to existing and potential members, including through direct contact and office promotions.
Job Type:
Part-time
Salary:
£11,409.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
COVID-19 considerations:
Common surfaces are sanitised regularly
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (required)
Work Location:
In person
Reference ID:
ST1
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