Reader Services Team Leader - Oxford, United Kingdom - University of Oxford

University of Oxford

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role

Bodleian Libraries are seeking to appoint a Reader Services Team Leader to join the Bodleian Library which is the largest and busiest of the Humanities Libraries and is made up of two iconic buildings: the Bodleian Old Library and Radcliffe Camera.

With responsibility for the effective delivery of site-wide day-to-day reading room services of the Reader Services Department you will work constructively and flexibly across the Bodleian site.

You will supervise a team of Library Assistants with managerial support from the Reader Services Manager and also lead on the recruitment and training of all Library Assistants (including those working during the evenings and at weekends).

You will respond to reader comments and help staff the Live Chat service.

This is a full-time permanent post, working 36.5 hours per week.

About you
You will be educated to A level or equivalent standard (or have equivalent skills and experience).

You will have relevant work experience in a library or information services environment that includes working on a service point.

You will have experience of supervising and motivating staff and have a strong customer service philosophy.

With a proven ability to work flexibly and collaboratively in and across teams, you will have good organisational and time management skills.

Familiarity and experience with Alma and SOLO is desirable.

What We Offer
As an employer, we genuinely care about our employees' wellbeing and this is reflected in the range of benefits that we offer including: