Customer Service Administrator - Swinton, United Kingdom - Mpeople

Mpeople

Verified Company

Swinton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mpeople Recruitment are currently seeking a
Customer Service Administrator to join a market leading and well-established business based in
Clifton, Swinton.

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Salary: £23,000 - £26,000 dependent on experience

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Location: Clifton, Swinton (M27)

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Hours of work:09:00 - 17:00, Monday

Friday

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Benefits: Free employee parking, and increased annual leave with service

Key Responsibilities:

Assist sales managers on pricing and quotations
Review site plans and confirm against product schedules
Liaise with designers and project managers to confirm requirements and missing information
Prepare quotations and send to clients requesting their purchase order and confirm delivery date
Convert quotations to sales orders on Access once purchase order received
Prepare and distribute job sheets and delivery notes as appropriate
Manage relations, orders, quotes, and correspondence with customers
Accept incoming client calls immediately on behalf of the team and respond to their enquiry in a professional manner
Maintain all relevant documents relating to sales and manage client files
Raise snagging paperwork, keep the customer updated and ensure completion within agreed timetable
Liaising with the production team regarding stock levels and ordering products from approved suppliers at best value for money
Raising orders and liaising with suppliers and the internal finance team regarding delivery and payment
Update Production Chart for all new orders and highlight where Customer PO's have not been received
Chase up all outstanding customer PO's and monitor accordingly
Liaise with the finance team regarding credit limits and new accounts
Keep Production updated with any revisions to job sheets and delivery timetables

Skills & Attributes Required:

Experience of customer service (office based) and processing sales orders
Strong communication (written and verbal) skills and rapport building
Going above and beyond to deliver a high quality of customer service
Efficient organisational and prioritisational skills
Ability to work in fastpaced and high pressure environments
Problemsolving
A positive and enthusiastic 'can do' attitude
A great teamplayer

Please note that Mpeople Recruitment cannot always respond to all applicants due to the high volume of CV's received on a daily basis.

Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£26,000.00 per year

Benefits: