Specialist Network Designer - Newcastle upon Tyne, United Kingdom - BT

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Specialist Network Designer, Cloud Applications

Job Req ID:11602
Posting Date:21-Feb-2023
Function:Cloud
Location:Gosforth Call Centre, Newcastle, United Kingdom
Salary:Competitive plus excellent benefits
Recruiter: Tia Smith

Hiring Manager:
David Thomas

Career Grade:
D

Closing Date: 28/02/2023

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
As the Specialist Network Designer, Cloud Applications, you will propose a designs or solutions which meets the BT product catalogue, services and its vision which will be robust, reliable and scalable. You will have a winwin approach and a mentality to provide endtoend customer solutions, putting customers at the heart of everything we do.

As the Specialist Network Designer, Cloud Applications, you will be:

Lead on design and delivery of Contact Centre solutions for BT Business Customers
Provides endtoend technical solution governance and ownership throughout the presales, design and delivery lifecycles.
Close collaboration with the customer representatives, understanding business and technical requirements.
Close collaboration with stakeholders, e.g. bid, commercial, project throughout the entire bid lifecycle.
Supports the bid process with concept and proposal preparation, effort estimates.
Lead the initiatives in looking for efficiencies in solutions through use of patterns and templates, rather than bespoke requests.
Drive standardization across teams to ensure operational procedures are in place, maintained and followed as appropriate.

As the Specialist Network Designer, Cloud Applications, you will have the following skills/experience:

Experience of technical solution design and/or implementation experience, proven experience design and delivery of contact centre solutions
Highly articulate and successful in conducting formal and informal customer, and executive level facing communications
BID and presales knowledge must be comfortable presenting solutions to account teams and customers.
Extensive knowledge of [one or more of the following]:
Genesys Cloud CX
Genesys Engage

Five

Anywhere365
Desired understanding of:
LAN/WAN technologies
Troubleshooting voice/contact centre issues
Virtualisation (VMWare, docker etc.)
UK Blue Light contact centres/command and control systems
Voice recording solutions e.g. Redbox, Nice, Verint
PCI solutions

Benefits

Discounted BT Broadband, TV & mobile packages and BT products
On target Bonus
Share options and 10% pension contribution
Professional development and paid for industry certifications/qualifications
Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
Wellbeing support for you and your family
3 days paid volunteering a year

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive.

our focus is simple:
be the global provider-of-choice for managed network and IT infrastructure services.