1st Line Noc Engineer - Chatham, United Kingdom - Netbox Recruitment

Netbox Recruitment
Netbox Recruitment
Verified Company
Chatham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

1st Line NOC Engineer

Gillingham, Kent

£ £24500 pa


Are you an experienced NOC or MSP engineer? This role is joining a world-class company, delivering connectivity products and solutions within the transport market.

You will be finding issues, responding to anomalies from the monitoring systems, and providingfeedback and support to customers and colleagues.

This role is part of a rolling rota shift pattern including shifts from and over a 7-day period. Scheduled shifts will be provided in advance.


Key Duties:


  • Manage daily support tasks by following set instructions
  • Proactively monitor fleets to find issues/patterns to prevent, eliminate and minimise issues and system downtime.
  • Assist customers with technical support and reports
  • Guide and support "customers and end users"
  • Working shifts on a 24x7 365 global schedule
  • Escalate issues to the correct group, person or to the manager if needed
  • Occasional site visits to troubleshoot and replace hardware, if required
  • Report any issues to the manager

You will have the following knowledge, skills & experience:

  • Able to guide end users through technical issues and configurations
  • Knowledge of WiFi Networks and Linux an advantage
  • Customer support experience is required
  • Network troubleshooting and configuration an advantage
  • Prolonged work in front of computer is required
  • Flexible shift working is required, working as part of a global support desk
More jobs from Netbox Recruitment
See all jobs of Netbox Recruitment