Field Operations Graduate - Bristol, United Kingdom - BT Group

BT Group
BT Group
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Field Operations Graduate - Bristol


Job Req ID:25308
Posting Date:8 Nov 2023
Function:Graduates
Location:Assembly, Bristol, United Kingdom
Salary:33,500.00
Field Operations Graduate - Bristol

  • You're not just looking for a career, you're looking to make a difference.
  • Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
  • From day one, you'll have a voice at BT Group. You'll get stuck in to tough challenges, pitch in with ideas, make things happen.

You won't be alone:
we'll be there with help and support, learning and development. You'll make great friends, discover new talents, and feel part of something exhilarating.

  • This is your chance to make a real difference to the world. Grab it.
About this role

  • You'll be joining a large operational team that delivers and supports the UK's broadband and mobile infrastructure. You will be at the forefront of technological change as BT migrates from its old infrastructure to a new digital environment. You'll see firsthand how field operations is run from forecasting, planning, scheduling to delivery. In this role, you'll gain experience in strategic planning, performance management, project management and analysis as well as gaining insights into 3rd party contracts and fleet management.
  • You'll use agile ways of working to help drive improvements in Field Operations, learning a variety of techniques such as Continuous Improvement, stakeholder and relationship management. You'll have an opportunity to work with our transformation team and experience how significant change is managed. You'll also work with our field plan optimisation team and gain an understanding as to how demand (work coming in) and supply (resource available) is managed in a competitive environment.
  • As part of your programme, you'll receive on the job training, dedicated support to set you up for success and access to our internal learning platforms so you can drive your own development too Throughout your time with us you'll also receive opportunities and exposure to a variety of exciting projects, events and work activities that will help you to kick start a rewarding career.
  • Key objectives & deliverables
  • Support business analysis of identified problem areas
  • Deliver transformational change improvements in support of the field team
  • Own the development, implementation, and sustainability of key improvements within the field team
  • Contribute to delivering operational efficiencies and reduction in disappointed customers
  • Key skills they will develop
  • Ability to address complex problems / solutions in a methodical manner, using data to determine outcomes
  • Experience working in matrix teams in large scale operations
  • Strong understanding of change governance and the ability to direct a team to deliver change across a large organisation
  • Strong analytical capability, commercial and financial acumen
  • Communication and influencing skills
  • What are the key skills need for the placement?
  • Problem Solving ability to use data to analyse root causes and determine solutions
  • Communication and influencing skills
  • Stakeholder Management
  • Change agent ability to implement solutions across people, process, customers, network and systems to deliver customer outcomes
  • Will you be providing any specific learning relating to the rotation? The applicant will learn about the Networks operations, our copper/mobile/radio networks and during their time working on the team with the opportunity to gain an understanding of the ways of working within the field and desk teams.
  • This role is available in the Networks part of our business.

Location
Bristol
Entry Requirements
Starting Salary
- £33,500

  • This is a 24month Graduate position, followed by a permanent position in this Business Unit at the end of the programme.
About BT

  • BT Group is the global powerhouse behind EE, BT, Plusnet, and Openreach.
  • We value diversity and celebrate difference. We'll encourage you to be yourself, whatever your background. As Philip Jansen, our CEO, says 'We embed diversity and inclusion into everything that we do.

It's fundamental to our purpose:
we connect for good.'

  • Whichever brand you're working for, we're all playing for the same team.
And we all enjoy the rewards of being part of something bigger:

the opportunities to explore new experiences, pursue different dreams, climb challenging career ladders, and try out different ways of working.


  • We're always looking ahead. We don't just sell broadband, and networks, and security, and thousands of clever things you've never heard of; in our Ma
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