Agent Bank Oversight - Manchester, United Kingdom - NatWest Group

NatWest Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our people work differently depending on their jobs and needs.

From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Agent Bank Oversight & Monitoring

Take on an influential role with excellent exposure across a broad range of stakeholders, both internal and external
We'll look to you to manage stakeholder relationships to deliver our partner and agency banking proposition to support the bank's current and future needs
This is an opportunity to hone your existing relationship management skills, gaining great recognition for the work you do

What you'll do:

As Agent Bank Oversight & Monitoring, we'll look to you to effectively manage the day-to-day relationships with external agent banks so that we can deliver international propositions for our non-personal customers.

You'll work closely with a range of key functions and stakeholders to own and support the agent banking proposition.

Your role will also involve:

Responsible for queries and escalations for Securities and Nostro Agent Bank issues as well as managing agent bank related regulatory and change projects
Deliver on all Agent Bank Oversight & Monitoring team delegated actions and collaborate closely with Agent Relationship Management & MT101 teams
Demonstrate and develop a deep technical understanding of multiple facets of Network Management and evidence recognition as the SME in this area
Gathering customer insights and understanding our customers' needs to identify opportunities for current and future propositions, design strategy and business planning
Analysing proposition gaps against the capability from onboarding and implementation
Crossselling products and propositions, ensuring consistency in all product and marketing materials
Managing the customer journey and training colleagues to meet our customer's needs and deliver a great service
Communicating the proposition and current capabilities to management and feeding them into the relevant sales collateral

The skills you'll need:

Strong influential and interpersonal skills are a must in this role, as you'll be effectively managing relationships with internal and external stakeholders.

You'll be able to demonstrate your strong customer and market insight experience, which has ideally been gained in a regulatory or commercial environment.

We'll also look for:

An indepth understanding of financial services products and sectors, with a specific focus on business and commercial banking
A track record of understanding and delivering endtoend initiatives with crossorganisational and functional boundaries
Strong commercial and financial acumen
Excellent communication skills and stakeholder management skills
To be an excellent team player with strong organisational skills
Experience in a network management or operations role or similar
Ability to take ownership of endtoend issues and queries through to resolution
Strong risk and control mindset