Corporate Receptionist - London, United Kingdom - Mitie

Mitie
Mitie
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Job Overview


As a Signature Corporate Receptionist you will be the first person a visitor meets or speaks to on the telephone, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure.

You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.


Main Duties

  • Meet and greet all visitors in line with Perception standards.
  • Signing in visitors with according to standard procedures.
  • Announce visitors as appropriate in line with the team agreement.
  • Assist visitors and occupiers with queries in a knowledgeable and professional manner.
  • Proactively offer additional assistance as and when required.
  • Use the guests' name as appropriate during conversation.
  • Liaise with building cleaners, security, engineers and facilities when required.
  • Assist with onboarding new starters, ensuring the client's new hires receive a professional and efficient welcome to their premises.
  • Operate the switchboard in a warm, confident and friendly manner in line with company standards. Answer, screen and forward calls appropriately.
  • Manage meeting rooms via a dedicated mailbox on a computerised meeting room booking system.
  • Monitor meeting rooms usage and ensure bookings are cancelled if not required.
  • Assist in the coordination and preparation of meeting rooms.
  • Have an eye for detail and checking rooms are tidy all throughout the day.
  • Answer the telephones in a friendly, timely and professional manner in line with company standards.
  • Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
  • Booking catering facilities organise lunches and liaise with the catering team.
  • Adhere to the site's safety and security procedures and regulations as set out by management.
  • Manage the access control system and authorise temporary passes when required.
  • Represent the business with a positive attitude and professional appearance.
  • Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly.
  • Liaise with the IT team and provide first line support.
  • Deal with any questions or queries and escalate where appropriate to the Front of House Manager.
  • Provide appropriate training for the Executive Support Team (EST) (Holiday/Sickness cover)
  • Update reception manual (SOP) on a monthly basis and send to you line manager.

What we are looking for

  • Excellent communication skills, both verbal and written, and a telephone etiquette.
  • Professional and enthusiastic manner.
  • To take ownership and pride in your Reception area.
  • To take a leading role in your own personal development.
  • To work in a flexible manner toward and changes/needs of the business.
  • Ability to multitask and deal with your clients and visitors in a professional manner at all times.
  • Able to adjust quickly to new procedures and situations.
  • Excellent customer service skills.
  • Ability to communicate at all levels.
  • Understanding of corporate working environment (Essential).
  • Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
  • Innovation Concepts and forward thinking.
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