Call Centre Representative - Liverpool, United Kingdom - CSP U.K. LTD

CSP U.K. LTD

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional and timely manner
Provide accurate information about products, services, and promotions
Upsell products or services when appropriate
Enter customer data and update account information in the system
Analyze customer needs and recommend appropriate solutions
Follow call center scripts and guidelines to ensure consistency and quality of service
Maintain a high level of phone etiquette and professionalism at all times

Requirements:

Excellent verbal and written communication skills
Strong problemsolving skills with the ability to think quickly on your feet
Previous call center or customer service experience is a plus
Proficient in data entry and computer skills
Ability to work in a fastpaced environment while maintaining attention to detail
Must have the ability to effectively communicate with customers and provide exceptional service

Job Types:
Full-time, Permanent

Pay:
From £25,098.69 per year

Benefits: