Repairs Manager - London, United Kingdom - CDS Co-Operative

Description

We are a small housing association with nearly 1,000 properties across London and the South East and also provide housing management and backend services for many independent housing co-ops.

What sets us apart from other social housing providers is that our roots are in co-operative housing and our mission is to make community- and resident-led housing mainstream.

It will be your mission to deliver a responsive repairs service that impresses our customers, building our reputation for being easy to deal with.

You will create order and bring a sense of knowledgeable calm and control to our repair service and the organisation.

You will be responsible for managing the Repairs team, creating and following clear processes of control and decision making for both responsive repairs and voids whilst delivering high levels of customer and staff satisfaction.

You will be responsible for delivering the service within budget, making cost-effective decisions and making the best use of our available planned investment.

You will provide regular performance and cost reports, analysing data to ensure you know where the challenges are in your service and implementing plans for improvement.