Employee Relations Manager - Thornaby, United Kingdom - Sopra Steria

Sopra Steria

Verified Company

Thornaby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role will be based in Stockton on Tees, working Hybrid between the office and home. Some occasional travel will be required, to attend in-person meetings across the business.

We are a large and complex organisation so you can expect the role to be interesting and varied, it also means we can offer great training, development, and career progression opportunities along with a flexible benefits package which you can tailor to meetyour needs.

This is a rare and exciting opportunity for the right person, who is looking to take the next step in their career.

What you'll be doing:

Make recommendations on the ER strategy, ensuring that the ER Agenda is continuously moved forward and that the approach taken promotes positive employee relations
Manage the Employee Relations Team and give support on complex and/or highrisk ER cases to ensure appropriate resolution
Ensure the ongoing development and proactive management of the ER Team, to facilitate the best possible levels of service and continuous improvement
Manage the ET cases, and maintain the centralised record of employment tribunals and associated costs
Manage 'whistleblowing' responses
Complete and analyse ER metrics against KPI's, present data and findings and ensure any relevant corrective action is taken or processes put in place
Identify trends and patterns from Management Information and make appropriate recommendations
Liaise with Solicitors, Head of IR, Senior Stakeholders etc as appropriate, to ensure services are provided to the required levels
Lead and coordinate change programmes with a 'people' impact
Monitor and measure customer service and satisfaction through relevant mediums; ensure proactive resolution of any customer service issues

What you'll bring:

Experience of dealing with change management and redundancy programmes
Experience managing and developing team members and providing support
Experience managing complex and difficult cases ER cases
Uptodate knowledge of Employment Legislation and be able to advise the business
Ability to accurately analyse data and draw conclusions / make recommendations for improvement from findings
Must have excellent interpersonal skills at all levels of an organisation, excellent communications skills, verbally and in writing
Experience of handling and attending Employment Tribunals
Experience and evidence of delivering high levels of customer service
A be a team player with the ability to build strong working relationships across the business network
Ability to read and understand metrics, work with other teams to ensure the resolution of issues

It would be great if you had:

Previous management experience within an Employee Relations team
Qualified in level 5 or 7 CIPD
Employment Law Degree or equivalent
Previous experience in a shared service environment

If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you

Employment Type:
Full-time, Permanent

Location:
Stockton on Tees with occasional travel to other sites

Internal Recruiter:
Caroline

Salary:
£60,000 per annum

Benefits:
£5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Loved reading about this job and want to know more about us?
Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose.

Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.

Our work touches many lives in the UK.

From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.

Together we are building a better future by delivering real and lasting value.
We are just at the start of what we can achieve together. Come and join us