Handout Advisor - Enfield, United Kingdom - Big Motoring World

Big Motoring World

Verified Company

Enfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Big Motoring World, we're BIG on what matters to both our staff and customers.

We're one of the largest and fastest growing car supermarket groups in the UK and we pride ourselves on providing a class-leading customer experience.

Our customers benefit from the widest choice and the best value used cars in the marketplace. Like our name suggests, we do everything BIG. BIG choice, BIG footfall and BIG opportunities to progress your career.

Our approach to used car retail has earned us a number of awards over the years including CarDealer Magazine's Used Car Supermarket of the Year 2021 and MotorTrader's Used Dealer Group of the Year 2020.

Plus, many more award nominations across 2023 too.

Following recent private equity investment, we're looking to expand our Handover Specialist Team to ensure we provide the most amazing customer experience for the high volume of customers who purchase from us every day.

Customer Service Advisor, Enfield

As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of customer service is maintained.
As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent customer service.
Effective time management and flexibility in working patterns is needed
A full valid, UK Manual driving license is essential

Responsibilities

To provide a professional, friendly and efficient handover service to customers collecting their newly purchased cars, ensuring a positive collection experience
Thoroughly check deal files to ensure that all relevant paperwork and monies have been received and required checks done before releasing the car
Complete paperwork for part exchanges as applicable
Use online websites to tax the customer's vehicle (or provide V62 form and relevant advice) and offer customer facilities to arrange their insurance
Hand over the car to the customer, running through any necessary information to ensure the customer is fully satisfied and safe to drive from site. Hand over the GardX kit if this is included in the customer order.
Ensure customers are kept informed of the transaction progress including making appointments and confirmation calls
Build relationships with customers with a view to anticipating future business and strengthening the Company's reputation within the marketplace
Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy

Communicate clearly, proactively and professionally to customers, management and colleagues alike and treat everyone with respect

Desirable Skills

Customer Service experience
Excellent attention to detail

Working well in pressurised situations

Essential Skills

A wellpresented, confident individual who is comfortable communicating to a diverse customer base
Good communicative skills (oral and written)
Exceptional customer service skills/a positive attitude to customer care
Strong organisational skills
Honesty and integrity
Demonstrates a flexible approach to work that is focused on "getting the job done"
Acts proactively to add value and follows up to ensure problems remain solved.
Team player
Effective time management and flexibility in working patterns needed
Literate, numerate and proficient computer skills

Benefits