Befriending Service Co-ordinator - St Albans, United Kingdom - Communities 1st

Communities 1st

Verified Company

St Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Befriending Service Co-ordinator**
Responsible to:Making a Difference Project Delivery Manager**
Hours: 30-37 per week

Main Places of work:
Ver House, Park Estate, Frogmore, St Albans AL2 2WH

Safeguarding:
Due to the sensitive nature of this work, an advanced DBS check will be required

We are looking for someone who can live and breathe our values; To work in partnership, deliver quality, adapt, be positive and be inclusive.

You will be proactive and able to work colleagues and volunteers to deliver amazing services.

Purpose of the Job:

When you see the world as we do, you see the chance to help our local community become a better place for everyone.

It's why we're looking for someone who sees the world in a similar way to take up an exciting Service coordinator role in our Making a Difference Team.

The role includes recruitment, training, support and management of Befriending and Buddy Volunteers, assessment of individuals requiring the service and matching volunteers with those individuals.

The post holder will also be responsible for case recording, monitoring and service evaluation.

A key part of the role will be helping manage a programme of change and assisting in the co-ordination of services across the Hertfordshire and wider afield.

The appointed individual will need excellent people skills, empathy, compassion and awareness of safeguarding.

Responsibilities:

Support the planning and implementation of a range of volunteer befriending projects, including being responsible for delivery of targets
Lead the development of Befriending and Buddy Programmes, codesigning with service users and agencies
Liaise and build relationships with partners in relation to Communities 1st services, including supporting the development of new partnerships and projects
Liaise with other agencies, including statutory and voluntary sector providers, as a representative of the service. Develop working relationships with complimentary services and organisations.
Keep uptodate resources directory for other services and organisations to signpost on to.
Ensure regular monitoring and data collection, providing written reports on service delivery. To include statistics and regular reports on referrals including location, presenting issues and nature of support required by clients.
Position volunteerism as catalyst of development for futurefocused resilience initiatives such as inclusive leadership, critical thinking, social cohesion and sustainable development
Support and promote opportunities for involvement and participation of people who may be vulnerable due to disability, age, dementia, sensory impairment or mental health needs in a variety of ways, including within community activities

Service Delivery

Lead the development and delivery of Befriending and Buddy Programmes
Develop partnerships with individuals, local organisations and community groups in order to promote opportunities for contribution by all members of the community.
Collect meaningful evaluative data and use this to reflect and improve future service delivery.
Keep abreast of industry volunteermanagement best practice and volunteer trends.
Actively support the development of new training programmes and resources that are accessible, including online training materials.
Support the collation and reporting of monitoring and evaluation data to inform service improvements and client reporting.
Contribute to regular service reviews to assess performance against service KPI's and service evaluation data.
Work with the communications team to design and deliver service Communications strategy, including web, social media, printed media and newsletter content.

Partnerships

Build Partnerships and collaborative working with voluntary and community organisations.
Represent and promote Communities 1st at events and meetings across the county and promote wider Communities 1st projects.
Develop and maintain a positive working relationship with our local partners and other relevant local organisations and voluntary services to ensure a cohesive approach to service delivery.
Provide support to referral partners i.e. Herts Help, District and County Council, NHS, Police etc
Maintain up to date activity records for groups on CiviCRM system
Ensure monitoring and evaluating procedures are followed and incorporated into all project activities.
Produce high quality reports monthly including statistical information compiled by project monitoring methods, including assisting in the development of case studies.
Recruit and train Volunteer Leaders to help support and lead activities in the longer term.

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General responsibilities_

Promote Communities 1st and its activities, and act in accordance with its principles.
Work within agreed procedures, regulations and systems, including for accounting, expenses, communications, data collection, monitoring, and quality