Customer Service Advisor - Bradford, United Kingdom - Tate Recruitment Limited

Tate Recruitment Limited

Verified Company

Bradford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Bradford

Start date - 22nd
April
How would you like to work within a specialist department combatting Fraud and Scams that affect vulnerable customers every single day?

What about a rewarding role within a well-known Financial Services company that cares about their customers and supports them in their moments of need?

Our client is offering the opportunity to join their business on a temporary contract with the view to going permanent.

If you are somebody that embodies customer service, empathy, patience and you have a passion for investigating problems to find solutions then we want to hear from you

The Opportunity?

You will be working in the Fraud and Scams area of the business as a Fraud Advisor, supporting customers daily when they most need it.

You will be speaking with individuals who are currently a victim of fraud or have fell victim to a scam.

Full training is provided to ensure that you able to investigate these issues and secure positive outcomes while providing support to vulnerable customers at all times.

The key details
-
£130 per day:

6month contract
Opportunity to convert to Permanent staff
Hybrid working, 2 days a week in the office.
Office based in Bradford city centre.
Working 9am to 6pm, 5 days a week, Monday to Saturday.
ASAP Start date

What you will be doing?

Building natural rapport through great conversations with the ability to engage in a way that makes our customers feel protected and valued preventing fraud and scams
Showing great personal resilience in the face of challenging customer situations to deliver great outcomes
Championing customer experience, delivering a personal touch tailored to our customer's needs. Showing empathy and understanding, focused on the right outcome
Developing and learning about the latest fraud and scams, sharing knowledge and experience to aid continuous development

What we ask from you?

Exceptional listening and communication skills with the ability to show empathy in a customer situation
Experience of working within a customer services role, previous contact centre experience is highly valuable.
Strong teamwork ethic and highly motivated.
A real desire to go aboveandbeyond for customers
Effective team working skills with a flexible, cando approach to work
Ability to grow, adapt and change accommodating business needs and priorities

Training
There will be five weeks of training.

The first 2 weeks training will be Monday - Friday on Hybrid basis, 2 days a week in the office.

All training will be hybrid for 2 weeks then 3 weeks of Grad Bay - these 3 weeks must be on site for additional support from the team.

Tate is acting as an Employment Business in relation to this vacancy.