Hes/22/333c - Steward (Huntly Castle and Balvenie - Scotland, United Kingdom - Historic Environment Scotland

Historic Environment Scotland

Verified Company

Scotland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £21,452
Job grade:

Other
A
Contract type:
Fixed Term
Length of employment:

- until 30/09/23
Business area:

HES
Operations
Type of role:
Other

Working pattern:

Fulltime, Parttime
Number of jobs available:
2Contents

Location

About the job

Benefits:

Things you need to know

Location

ScotlandAbout the job

Job summary:

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Huntly Castle and Balvenie Castle in the Grampian district.

These are fixed term and pensionable appointments.

The post holder will be responsible for delivering the highest standards of visitor experience at the two sites working across all areas, including in the shop, admissions areas and outside, with delivery of information to visitors a core part of the role.

Job description:

Key responsibilities, duties and objectives

Customer Service
Process retail and admissions transactions through the till system following appropriate compliance processes.
Promote our products to visitors (including our membership product and relevant retail offers).
Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas.
Actively support Historic Environment Scotland (HES) seminars, events, functions, and promotions.
Strive to provide the warmest welcome to our visitors and engage proactively with all visitors throughout their visit.

Teamwork

Proactively communicate with colleagues across the site to ensure high performance standards and consistency within the team.
Work as part of a team to ensure that the Quality Service Awards are maintained and participate in local action plan delivery.
Attend and contribute to relevant team meetings.
Support the Monument Manager with regular compliance checks (as required)

Commercial Awareness

Support the site team to achieve agreed commercial performance targets for the monument.
Maximise commercial opportunities at your site and support district commercial opportunities.
Assist the Monument Manager (MM) to ensure accurate stock management and assist with stock ordering and deliveries as required.

Health and Safety & Compliance- To ensure the security of the site, buildings, and contents, including acting as key holder (where required).

Monitor and comply with all health and safety procedures/guidance relevant to the site.
Follow correct procedures to ensure safe operation of all equipment.
Ensure that the health and safety of staff, visitors and contractors is always paramount through following site specific procedures and risk assessments.
Follow lone working processes appropriately (as required)
Report any maintenance or safety issues requiring attention to the relevant Works Manager (WM) and Monument Manager (MM).

Person specification:

Post Competencies

You will be assessed against these competencies during our selection process.

Core Competencies:

Delivering excellent Service

Demonstrating a commitment to quality services

Teamwork

Contributing to and supporting working together

Planning and Organising

Putting plans and resources in place to achieve results

Communication

Communicating appropriately and clearly

Knowledge, skills and experience
You will be required to demonstrate that you meet the requirements and qualifications below
as part of the selection process.

Essential requirements:
Passion for delivering the highest standards of customer service.
Ability to work alone or as part of a team.
Desirable requirements:
Previous experience working a PC based till or willingness to undertake training.
Previous experience delivering guided tours/talks to groups.
Knowledge of the monument(s) and surrounding area.
Cash handling experience or willingness to undertake training.
IT skills and the ability to use basic online functions.
An existing first aid qualification, or willingness to be trained in first aid skills

Benefits:

What we offer

In addition we offer a great benefits package to our employees which includes:
flexible working hours (where appropriate)

- special leave
- maternity/paternity leave
- adoption leave
- reimbursement for relevant professional subscriptions
- support for further education and personal development
- study leave for work related courses
- access to a learning resource centre

Health and welfare

We offer you access to:
our Employee Assistance Programme
for confidential advice and counselling

- an occupational sick pay scheme
- discounts at some local authority leisure facilities
- access to a free Headspace membership
- interest free loans for bicycles and annual travel passes (see 'season ticket' below)
- reasonable adjustments when needed, as part of our Equalities policy

Staff discounts