Customer Service Assistant - Dalkeith, United Kingdom - STEM Recruitment Solutions

STEM Recruitment Solutions
STEM Recruitment Solutions
Verified Company
Dalkeith, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
STEM Recruitment have an exciting opportunity for an administrator to work in a well established customer service team.


The position will initially be fully in the office during the training period and then will go to 3 days at home and 2 days in the office.


your daily duties will include:
- dealing with customer queries in a swift and professional manner

  • Processing, monitoring and reporting on the progress of customer orders
  • Ensuring that all customer liaison, order administration and customer file maintenance is maintained in a prompt and accurate manner
  • Ensuring that quality and delivery query handling is resolved correctly and promptly.
  • Support the sales team with the management of accounts
  • Raise and amend product specifications in line with customer requirements
  • Ensure that customer's sampling and approval procedures are followed in line with agreed dates
The correct person for the job will have the following skills:

  • Strong attention to detail
  • The ability to calmly and effectively resolve queries in a timely manner
- competence in Microsoft office; Excel, Outlook and Word

  • Sound experience within an general administration role

Job Type:
Permanent


Salary:
£19,600.00 per year


Benefits:


  • Free parking
  • Onsite parking

Work Location:
One location
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