Ict & Systems Technical Officer - Liverpool, United Kingdom - Open Awards

Open Awards

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

FUNCTIONS OF POST:

Diagnose and troubleshoot software and hardware issues.
To implement ICT changes with staff and customers.

MAIN DUTIES AND RESPONSIBILITIES:

Functional Responsibilities

ICT Hardware and Software

To ensure the Open Awards ICT systems are robust, up to date, and meet Open Awards needs.
To maintain and enhance the IT hardware and software systems used by Open Awards to ensure the smooth running of all IT systems.
To monitor and maintain platforms, computer systems, and networks, keeping all licenses and renewals up to date.
To liaise with staff and customers to resolve ICT and system issues/faults, escalating to an external ICT contract company as required.
To manage access rights to the Open Awards network and ICT systems, setting up new users and revoking leavers' accounts.
To maintain an asset register for all ICT hardware and software.
To manage and maintain the hosted telephone system, lease line, and mobile phone contracts.

Open Awards Database and Systems

To put systems in place to ensure accurate database records are maintained.
To contribute to the development and maintenance of Open Awards databases and systems.
Work with staff to ensure new processes can be delivered through the Open Awards database, website, share-point, and assessment platform.
To develop automated workflows in the Open Awards database to simplify administrative processes.

Training and Communication

To develop, maintain and monitor the Open Awards Helpdesk system to ensure it continues to meet requirements and all IT / System issues raised by staff are resolved within service standards.
To provide regular updates to staff and providers on data security and IT system developments.

To support the effective and efficient operation of Open Awards by:

Training staff and providers on the use of Open Awards IT systems.
Maintaining the ICT Users policy and ensuring staff adhere to ICT security.
To liaise with providers to facilitate the electronic transfer of data.

Data Compliance

To ensure information held electronically is compliant with the data protection act and manage any requests for information under the Act.
To manage and record data breaches and report to ICO and Open Awards Trustees, making recommendations for mitigation as required.
To project manage the reaccreditation of IT standards, including Cyber Essentials

General Responsibilities

Maintain up-to-date records of activities in the Open Awards database in accordance with policies and procedures.
Travel to and work from any site that the duties of the job may require.

Occasional out-of-hours work may be required for which TOIL is given.

Carry out any other duties as specified, from time to time by the Management Team.
To support the organisation's commitment to equality and diversity and to promote non-discriminatory practices in all aspects of the work undertaken.
It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements and with Open Awards policies, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice, Open Awards Health and Safety policy, and the Mission, Vision, and Values of Open Awards.

Open Awards Mission, Vision, and Values

Our Vision is:

To change lives through learning.

Our Mission Statement is:

To support educational achievement for all learners.

Our Values are:

Excellence: To exceed standards in all we do, inspire excellence in our staff, centres and learners, and deliver a personalised customer service that surpasses expectations.
Respect: To foster a culture of respect and inclusiveness, being receptive to each other and customers, and acting with integrity.
Innovation: To listen, learn, discover, and develop; to respond effectively to and invest in our staff, centres, and learners.
Aspiration: We strive to be visionary and influential.

This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing.

Job Types:
Full-time, Permanent

Salary:
£27,000.00 per year

Benefits:

Company pension
Flexitime
Onsite parking
Work from home

Schedule:

Flexitime
Monday to Friday

COVID-19 considerations:
We have adopted a hybrid working approach based on job needs. This post will be mainly home-based but with an expectation to work in the office as required.

Education: