Patient Scheduler - Bothwell, United Kingdom - NHS Scotland

NHS Scotland
NHS Scotland
Verified Company
Bothwell, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We have an exciting opportunity for 3 full-time patient schedulers to join the Referral Management Service at NHSL Headquarters, Kirklands.

The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets.

The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and rules.


Knowledge & Training or Experience Required:

  • SVQ Level 3, Customer Care or experience in an administrative role preferably within an NHS environment.
  • Experience within a busy contact centre / office type environment.
  • Excellent interpersonal and communication skills is essential.
  • Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.
  • Specialist knowledge of clinical services, waiting time procedures and processes.
  • Ability to handle and prioritise work, including matters of a highly confidential and sometimes sensitive nature.
  • Proficient IT skills which include a good working knowledge of Microsoft Excel as an analytical and operational tool.
  • Knowledge of confidentiality and data protection rules.
  • Understanding of Medical Terminology.
  • Understanding of a range of work procedures, all of which are nonroutine, requiring an intermediate level of theoretical knowledge.
- 'In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another._
- _Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children's setting/secure unit.'_

  • Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations._
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  • Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence_
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