Customer Service Advisor - Redhill, United Kingdom - Resource Solutions

Resource Solutions
Resource Solutions
Verified Company
Redhill, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are looking for someone with strong experience within a customer background and can comfortably deal with customers via phone or online.

If you have customer service experience, can work in a fast-paced environment, able to deal with incoming calls andanswer general queries - we would love to hear from you You will work within the Travel Team, with full training provided.


Hours:
Monday to Friday 9am - 5pm

Training: 2-3 Weeks paid training will be delivered by the training development team at AXA

Start dates:
February 27th

Contract Length: 3 Months with potential to be extended

Business Overview


Our client is one of the biggest insurance companies worldwide which covers a broad range of products and services designed for their individual and business clients.

They work with over 95 million clients across the globe.


Duties & Responsibilities

  • Support and deliver customer servicing via call answering and handling general enquiry 'what if' calls.
  • Promote the best image of the company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct.
  • To ensure that any complaints arising from advice given is responded to promptly
  • Maintain claims records and ensure the claims system is accurate and up to date at all times
  • To ensure that advice is in accordance with company policy, settled in accordance with insurer's
  • Liability and all decisions communicated to the insured's effectively with a copy retained on file.

Skills Required:


  • Excellent customer service skills
  • Excellent Communication skills, both verbal and written.
  • The sensitivity and empathy to deal with customers who may be distressed by their reasons for making an insurance claim
  • The Ability to remain calm and pay attention to detail.
  • Computer literate (MS Office)
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