Head of Service Delivery and Workplace - London, United Kingdom - Sotheby's

Sotheby's
Sotheby's
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

ABOUT SOTHEBY'S
Established in 1744, Sotheby's is the world's premier destination for art and luxury.

Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations.

Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.


This role will report into and work very closely with the Property, Facilities and Procurement Director, as well as the wider department team, with overall responsibility for the management of all hard and soft services at Sotheby's London complex and Greenford Park storage unit.


Within this, the role will need to ensure that deadlines and targets are achieved by all team members and contractors in line with Health and Safety, environmental and company procedures and all other legislative standards.

The role will also work closely with our Risk / Security and Auction Operations departments with a need to adapt to senior management requirements.


This role is required to initiate and establish standards for quality and service responsiveness, that are required to be supported under contracts, and additionally, monitor and control results to ensure the highest level of performance with available resources to satisfy Sotheby's goals and objectives.

There will be a requirement to develop and maintain a culture of continuous improvement and coordinate response and mitigation efforts to prevent or minimise personal injury and loss of property, whilst striving for industry best practice and service excellence.


A key objective will be to ensure employees have the right space, tools, workstations, environment and general soft services within the constraints of the business to provide the best possible environment for employees whether working from the office, or at home.

Within this there will be a focus on developing excellent relationships, seeking to understand requirements and at all times, exceed expectations where possible.


Responsibilities

Property & Asset Management

  • Support the business in the ongoing development of business strategy in line with current and emerging needs.
  • Contribute to and maintain building/estate development plans, as well as supporting the change management process and associated Service Level Agreements (SLAs) ensuring risks are mitigated.
  • Produce management reports in accordance with the needs of the business.
  • Trace service and maintenance issues, ensuring resolution in a timely and costeffective manner.
  • Be fully up to speed with the Request Manager function with the OfficeSpace software system utilised on site.
  • Maximise efficiencies within the existing service contracts, managing costs effectively.
  • Ensure that the insurance needs of the properties are met (insurance inspections and contractor control).
  • Work with Department Head to review legal documents and monitor leases, to ensure compliance with obligations.

Building Maintenance

  • Be accountable for the aesthetics of the buildings ensuring a high visual standard is maintained and oversee regular inspections for all properties, guaranteeing these are conducting at regular intervals and that any observations or issues are actioned accordingly.
  • Manage contractors to ensure work is carried out to a high standard.
  • Manage a planned and reactive maintenance service for all hard services, especially M&E and fabric maintenance.
  • Ensure galleries fabrics are maintained as required especially over the Summer period to ensure they are ready for busy sales calendar.
  • Oversee all relevant documentation including O&M's, Asbestos Register and Water treatment Log Books.
  • Assist with works and capital investment planning for maintenance for future years.
  • Ensure that the premises, plant, machinery and work activities are maintained and operate in compliance with legislation and safe working practice.
  • Implement and review the operation of Permit to work procedures, Risk Assessment, Method statements and Safe Systems of work closely alongside the Health & Safety Coordinator.
  • Ensure that all businesscritical support systems are regularly serviced and tested and control measures are in place to ensure 100% uptime.

Space Management

  • Contribute to the property, facilities and procurement department strategy by managing space and occupancy in the most efficient way.
  • Take ownership of space management software system, Office Space, launched in June 202
  • Work collaboratively with other departments to determine population and occupancy projects alongside level of staffing required and space planning.
  • Support the changing requirements of the business whilst keeping in line with the wider space management strategy.
  • Monitor and track occupancy levels an
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