Personal Banker - Saint Peter Port, United Kingdom - RBS
Description
Join us as a Personal Banker- You'll be integral to guiding and supporting our valued customers, helping them to achieve their financial goals
- We'll look to you to proactively find ways to enhance their individual banking experience
- Your career progression is important to us, so we'll be helping you to achieve a Professional Banker accreditation while working in this role
What you'll do:
Customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction.
Day-to-day, you'll be:
- Having great conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers when needed
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers fulfil their financial service needs, providing a seamless customer experience
- Booking financial health checks
The skills you'll need:
To be successful in this role, you'll need to have experience of working in a customer facing environment.
Strong communication skills are a must, as you'll need to explain our products and procedures to our customers in an easy to understand way.
You'll also need:
- A passion for customer service and delivering excellent customer experiences
- Good attention to detail
- Resilience
- Interpersonal skills
- The ability to work collaboratively and autonomously
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