Administration Team Leader - London, United Kingdom - St George's University Hospitals NHS Foundation Trust

St George's University Hospitals NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Team Leader will work across community sites including St John's Therapy Centre (SW11 1SW), Queen Mary's Hospital (SW15 5PN) and the Wandsworth SEN & Inclusion Hub (SW17 0LA).

The Team Leader will support the clinical and management teams in the day to day running of the community side of the therapies department, as well as provide comprehensive administrative support to the Community Speech and Language Therapy team.

The post holder will ensure equitable workload distribution and excellent standards of administration support across the team. The post will support the Head and Deputy Head of Children's Therapy (HoCT and DHoCT) in the delivery of administrative and clerical (A&C) support services and the development of quality information management systems, facilitating operational delivery and act as a patient advocate and problem
solver during the patient's journey.

To have the ability to access and navigate the EHIT system, RiO (and Patient Administration System iCLIP) in order to obtain information for therapists, families and other professionals

To play an active role in ensuring the administrative team facilitates the meeting of all NHS targets relating to the therapies department in conjunction with the clinical and management team.

To assist in the investigation of complaints, both formal and informal within a timely manner ensuring response times are met.

To coordinate requests for education health and social care plans in a timely manner and ensure that they reach the right therapist for action.

To work with the HoCT and DHoCTto coordinate the clinical governance, risk management and/or health and safety procedures for the Department.

This may include the monitoring and updating of databases or any other duties appropriate to the grade.

To be aware of the need for change in current office practice and meet with the DHoCT on a regular basis to continuously improve service provision.

To lead the implementation of agreed office systems, and assist the team leaders in monitoring their effectiveness.

To ensure that high standards of all information systems - both paper and electronic are developed and maintained to facilitate easy storage and access by relevant staff, and ensure systems are brought forward each year when necessary.

We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflects these.

St George's University Hospitals NHS Foundation Trust is committed to safeguarding children and vulnerable adults and expects that all staff will share in this commitment.

The Trust is clear that all staff have a responsibility to be aware of children and adult safeguarding policies and procedures and that each member of staff, clinical and non-clinical, will attend child or adult safeguarding training that is provided at an appropriate level to suit their role.

The Trust has the additional
expectation that all staff will be able to identify concerns and know what action to take.

Main

Responsibilities:

Management Information Resources
To have the ability to access and navigate the EHIT system, RiO (and Patient
Administration System iCLIP) in order to obtain information for therapists, families and other professionals
To play an active role in ensuring the administrative team facilitates the meeting of all
NHS targets relating to the therapies department in conjunction with the clinical and management team.

To assist in the investigation of complaints, both formal and informal within a timely manner ensuring response times are met.

To coordinate requests for education health and social care plans in a timely manner and ensure that they reach the right therapist for action.

To work with the HoCT and DHoCTto coordinate the clinical governance, risk management and/or health and safety procedures for the Department.

This may include
the monitoring and updating of databases or any other duties appropriate to the grade.

To be aware of the need for change in current office practice and meet with the DHoCT on a regular basis to continuously improve service provision.
To lead the implementation of agreed office systems, and assist the team leaders in

monitoring their effectiveness.

To ensure that high standards of all information systems both paper and electronic are developed and maintained to facilitate easy storage and access by relevant staff,

and ensure systems are brought forward each year when necessary.

To administer the positive reporting procedure for clinical and administration staff in the department on a monthly basis.

To pay in cheques and raise invoices on behalf of the department and keep a record of all transactions in line with the Trust Standing Financial Instructions.

To assist in processing the departments' study leave/training administration.
To assist the DHoCT in maintaining equipment asset registers throughout the department.
To collate agency staff info