Team Administrator - Brighton, United Kingdom - Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust

Verified Company

Brighton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Receive callers and visitors to the service. Respond to queries & requests for information within set procedural guidelines.

Ensures that electronic or paper patient, staff and other service records are filed accurately in an easily accessible system and kept secure.

The post holder will use a range of computer systems, for example SystmOne, E-referral system (ERS) to record information and help patients navigate their health care journey.

Book appointments and send confirmation letters.

Offer choice when calling patients to book appointments to help them decide best location/wait times and best person to see.

The post holder will ensure clinicians have all the necessary clinical notes prior to specific clinics and follow up on any actions such as processing and writing clinic outcome letters, booking follow up appointments, diagnostic tests and dealing with patients that did not arrive for their appointment (DNAs).

The post holder will manage and prioritise their own workload and provide cover for other administrative staff, during times of leave and unplanned absence.

Assists the Operational Support Officer with office or administrative procedures by inviting and collating feedback from clinical and administrative colleagues.

Contributes own ideas and suggestions.