Customer Success Sales Administrator - Gloucestershire, United Kingdom - UCAS

UCAS

Verified Company

Gloucestershire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

General information:

Reference :001072

Publication start date :20/01/2023

Post Description:

Customer Success Sales Administrator

Closing date:

03/02/2023

Vacancy location:

Location:

South West, Gloucestershire, Rosehill - Hybrid

Vacancy details:

Job Profile:

Sales and Marketing - Customer Growth - Industry

Title:

Customer Success Sales Administrator

Contract Type:

Full Time

About us:

About UCAS:

UCAS is at the heart of connecting people to higher education.

We're a successful and fast-growing organisation, which helps hundreds of thousands of people every year.

We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

Business Unit description:

The Sales and Marketing business unit takes responsibility for successfully and sustainably launching and growing products and services that respond to UCAS' customer needs.

Through UCAS Media (UCAS's commercial subsidiary), we connect clients to our engaged audiences and offer data-led consultancy and insight services to the HE sector and associated markets.

UCAS Media provides consultancy, insight, and marketing solutions for higher education providers wanting to improve their position in the market, and for commercial brands wanting to reach students.

With our highly engaged audience, we're in the perfect position to support our customers with what they need to identify, engage, and convert.

All our profits are gift-aided back to UCAS, the charity.

About the role:

Contractual Hours:

35.00

About the role:

To provide full administrative support to the Customer Success Team.

Key accountabilities:

Support all sales admin functions of the customer success teams
Document sales processes and standard operating procedures to ensure standardisation across the unit
Support CRM usage, reporting, process enablement and training.
Organise Sales reports
Work across the business to resolve critical issues and operational challenges to meet customers goals
Support sales process improvements to ensure timely delivery and exceptional customer satisfaction
Adhoc admin tasks relating to the sales/customer success function

Pre sale:

Work across the business to support the customer onboarding process
Organise and create bespoke introduction sales presentations and formal proposal responses.
Arrange meetings, product demonstrations and support b2b event attendance.

Post Sale

Utilise CRM to insure all activity is booked on and accurately to insure delivery
Organise customer campaign and artwork approval where required across a range of marketing channels by liasing between customers and internal operational teams
Gather data and organize reports on product and campaign performance for customers
Prepare reports for internal teams on customers and products utilising the CRM
Partner with delivery and customer teams to unify and improve processes and insure sales team are trained accordingly
Support the customer teams to be the first point of contact for support issues

Skills, qualifications, and experience:

Sound knowledge and experience of using excel
Knowledge of CRM systems preferably Salesforce
Experience in working with fastpaced sales team
Organisational and planning skills, project management
Comfortable dealing with different internal and external stakeholders

Package:

Salary - £25,000 pa.

30 days annual leave (pro rata for part time) (plus 3 concessionary days over Christmas and your bank holidays)

Flexibility

UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy
A generous pension scheme
Hundreds of high street discounts and offers with Perkbox
Internal training and development
Subsidised gym and café
Be rewarded for going above and beyond with our exgratia bonus scheme and Celebrating U, our quarterly employee recognition scheme