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Service Desk Administrator - Egham, United Kingdom - Layka Recruitment

Layka Recruitment

Verified Company

Egham, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Service Coordinator required for a leading technology solutions provider based in Egham.

Working on a 3 month contract with the potential of going permanent, you will be provide support to the service desk team.

Salary up to £28,000.

Primary Duties & Responsibilities

Control and maintain the service engineers' diary.
Ensure that service tickets are accurately maintained on the service portal.
Reporting on service ticket history for individual clients this could be on a weekly basis for key clients, or monthly/quarterly/annually for all others.
To ensure a prompt, courteous and appropriate response to all customer requests for assistance and support, working to defined service level agreements and within contractual timeframes / frameworks.
Handling repairs/returns process, shipping faulty equipment to manufacturers for repair/return, then following up and arranging engineers to install upon return.
Responsible for accurate tracking of the clients' hardware inventory.
Responsible for preparing, issuing and maintaining new service contract documentation and renewals.

Hours:
Monday - Friday 08:30 - 17:00
Due to the location, your own transport is essential.

Logistics Co-ordinator