Customer Support Associate-voice - Belfast, United Kingdom - HCL Technologies

HCL Technologies

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HCL NI Belfast

1-3 Years

UK

Job Family
Delivery Voice

Job Description (Posting).

We Are Looking For Customer Service Executives For Our Clients Based In Belfast City Centre, We Are Conveniently Located On Great Victoria Street.

Your Responsibilities:

Managing Our Inbound Customer Service Via Telephone.
Providing A High Standard Of Customer Service To Our Customers.
Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures.
Using And Implementing Feedback Given From Coaching And Monitoring Sessions.
Maintaining High Standard Data Security And GDPR Regulations.
Following Your Assigned Daily Schedules and Tasks.

What Are We Looking For?

Somebody With A Passion For Good Customer Service for our Client.
Excellent Written And Verbal Communication Skills.
Punctual And Conscient.
Good Attention To Detail.

Hours:

40 Hours Per Week

Monday

Friday 08:
1 in 3 Saturdays

Salary:

Paid fortnightly

Qualification
BCom

No. of Positions
1

Skill (Primary)
Domain Competencies (
BSERV )-MPE-Attract & Retain Customers

Employee Group
Business Line FT

Entity

BSERV

Auto req ID
1214436BR

Expected Date of Closure
23-Oct-2023

Reporting Manager Designation

SENIOR MANAGER