Block Property Manager - Birmingham, United Kingdom - Jackson Sims Recruitment Ltd
Description
Title:
Block Property Manager
Hours:
Monday - Friday 9am - 5:30pm
Overview:
The Property Manager is responsible for the day-to-day management of their own portfolio of properties
The portfolio is likely to comprise of a mix of property types (in terms of age, size and location of property) and you are likely to be working for a variety of different clients (freeholders, RMCs, RTMs).
The Property Manager is responsible for the Day-to Day management of a portfolio of developments defined within a geographical location.
Key Responsibilities:
- To carryout development inspections as necessary to ensure responsibilities are met.
- To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis.
- Work with and build positive relationships customer formed groups such as RA's, RMC's, RTM etc.
- To report to each client on a regular basis regarding the ongoing management of the development.
- Attending meetings with customers and clients as required.
- Ensuring development management strategies are produced, met and reviewed on a regular basis.
- Ensuring development information is produced and distributed as necessary.
- Ensuring Customer complaints are resolved effectively and in a timely manner.
- To liaise with your dedicated Portfolio Accountant to ensure accurate financial management of the development.
- Source, Appoint and Manage competent trade persons to undertake works across the portfolio.
- To ensure all works undertaken by contractors are of suitable quality and cost effective.
- To ensure all Health & Safety and Industry legislation is adhered to.
- To actively source new business opportunities.
- Manage developer clients to encourage New Business opportunities.
- To ensure all monthly reporting is completed accurately and in a timely manner.
- To support dedicated Junior Property Manager.
- To support and deputise for the Regional Property Manager when necessary.
- To sign off invoices for works undertaken as necessary.
- To effectively manage adhoc projects (such as redecorations) as required.
- To manage, update & promote the web portal service both internally and to all property owners.
- To ensure business reputation is protected at all times.
- To attend head office on a quarterly basis.
Essential Skills:
- Must have at least 3yrs experience in the residential property management sector
- A proven track record in customer services
- Must have intermediate computer skills in Microsoft packages
- Must have negotiation skills
- A proven track record of budgeting and account management
- Previous experience of contract management is essential
- Knowledge of the residential property management sector
- An understanding of leasehold property legislation
- Previous dealings with Resident Management Company directors
- Attention to detail
- Fluent levels of English both Oral and Written
- Desirable Skills
- Advanced knowledge of Microsoft computer packages
- Effective client handling skills
- An ability to liaise with a range of people
- Educated to 'A' Level standards or equivalent
- GCSE grades A-C in English
- Associate level IRPM essential (must be willing to work towards next level of accreditation)
- Relevant industry qualifications
- Customer service qualifications desirable
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