Customer Support Specialist - London, United Kingdom - Toggli

Toggli
Toggli
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About Us:

Toggli is a technology services company dedicated to providing top-notch IT solutions to our clients. We are seeking a dedicated and empathetic Customer Support Specialist to join our team. If you excel in problem-solving and have a passion for helping customers, we want to hear from you.


Responsibilities:


  • Diagnose and troubleshoot technical issues, providing clear and effective solutions.
  • Document and track customer interactions and support requests using our CRM system.
  • Collaborate with other team members to resolve complex issues and escalate when necessary.
  • Assist in the creation and maintenance of support documentation and FAQs.
  • Provide feedback to improve products, services, and customer experiences.
  • Maintain a high level of customer satisfaction through excellent service.

Requirements:


  • High school diploma or equivalent.
  • 12 years of experience in a customer support or technical support role.
  • Strong problemsolving skills and technical aptitude.
  • Excellent communication and interpersonal skills.
  • Proficiency with CRM software and support tools.
  • Patience and a customercentric attitude.
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