Appointments Booking Clerk - Stoke-on-Trent, United Kingdom - University Hospitals of North Midlands NHS Trust

University Hospitals of North Midlands NHS Trust
University Hospitals of North Midlands NHS Trust
Verified Company
Stoke-on-Trent, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

beBee Recruiter
Description
An exciting opportunity has arisen to work within the Call Centre in the Outpatient Department.


We are a Compassionate Trust who work together as a team, safety is paramount and we continually review and improve the service for our patients.


To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective.


Incorporating use of all the Trusts systems including:

Choose and Book, Patient Administration system, Savience, iportal, Filefast and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.


To work in conjunction with the patient transport to arrange transport for the Trust, General Practitioners, patient and other Healthcare establishments in times of emergency.


To liaise with ambulance contracts and service users to ensure that patients travel within contract standards and communication is maintained at all times.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.

Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales.

We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.

Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communicates tactfully with patients, staff about appointments or any other queries deemed necessary.


To work as part of a customer service team in the delivery of booking services in a busy and demanding call centre environment.

For full details, please see Personal specifications and job description.
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