Program and National Test Center Coordinator - Lakenheath, United Kingdom - University of Maryland Global Campus

University of Maryland Global Campus

Verified Company

Lakenheath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:

Location:

Lakenheath-United Kingdom

Category:
Advising and Enrollment

Type:
Full time

Program and National Test Center Coordinator

UMGC Europe

Location:
Lakenheath, United Kingdom

Overseas Contingent III, 100% FTE, Full-Time, Pay Grade 003
University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test Center Coordinator.

The Program and National Test Center Coordinator serves as the on-site UMGC representative responsible for providing academic, administrative and testing support services, community outreach, and customer relations management.

This position reports directly to the Assistant Director (AD).

The Program and National Test Center Coordinator must work effectively with the Regional Director, local Program Coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large.

Required duties/activities to be accomplished by the Program and National Test Center Coordinator are listed below:

SPECIFIC RESPONSIBILITIES INCLUDE:

Promote and support localized UMGC services to include hybrid classes, testing services, and university sponsored events as assigned at site(s).
Provide operational and administrative duties as needed to ensure offices and test centers (if applicable) are properly maintained by test agency standards.
Maintain and expand knowledge and proficiency with UMGC systems to include all customer relationship management (CRM) databases to include Salesforce, Peoplesoft, and other university sponsored systems.
Document all student contact through UMGC's Customer Relations Management System and schedule appropriate followup activities
Maintain a positive relationship with the Education Services Officer (ESO), Specialists/Counselors, military partners, and equivalents. Provide periodic briefings as allowed to update military representatives on UMGC programs of interest.
Organize and participate in local outreach activities to include, Education Fairs, Open Houses, Semester Startups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
Provide assistance with processing students' military documentation (i.e. Tuition Assistance forms, orders, etc.)
Distribute marketing, advertising, and mass media materials at assigned locations when permissible
Execute site specific outreach plans and participate in outreach events to support university goals towards recruitment and retention
Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties and maintain NTC trainings/certifications as required
Participate in UMGC staff meetings, professional development activities and training sessions as required
Track and compile monthly statistics and provide reports as needed
Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
Other jobrelated duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor's degree from a regionallyaccredited institution or equivalent
Background in customer service
Able to work in a fastpaced and complex environment with accurate attention to detail
Possess basic office management and clerical skills
Effective written and verbal communication skills
Good interpersonal skills
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).

PREFERRED EDUCATION AND EXPERIENCE:

Applicants with a U.S. valid driver's license

WHO MAY APPLY:

Local applicants who are not citizens, dual citizens, or ordinarily residents of the host country who possess their own individual logístical support (ILS) and/or are current UMGC employees only - no relocation will be provided.

Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS.

**The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educationa