Customer Service Assistant/platform - Wolverhampton, United Kingdom - West Midlands Trains

West Midlands Trains

Verified Company

Wolverhampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees.

As part of this investment we are looking to recruit a
Platform Staff/ Dispatcher, on a
full-time, permanent basis, based in
Wolverhampton.

You will deliver a quality customer service through the provision of assistance and information to fulfil West Midland Trains customer expectations, whilst meeting the Company's business, safety and operational targets.

What does the job involve?

Safely dispatching trains from the platform following strict company and industry protocols and guidance
Ensuring compliance with the Health & Safety at Work Act
Delivering the timely and safe dispatch of trains announcing train arrivals and departures, if required
Providing high levels of customer service face to face handling customer questions and queries
Maintaining a record of delays, replatforming and other events affecting the train plan, as required
Proactively ensuring information is communicated within the station team and to other locations, as required
Assisting disabled passengers, as required
Conducting fire and security checks in line with current risk levels and maintaining a high level of security vigilance, at all times
Reporting accidents and incidents in accordance with the accident reporting procedures
Monitor CCTV, where required

What skills and experience do I need to do the job?

Customer focused being polite, approachable and friendly at all times
Being efficient and calm able to communicate with people from all backgrounds
Taking pride in your appearance being the face to the company to customers
Flexibility able to work early and late shifts and use your own initiative on occasions
Good IT skills able to use a range of technologies and systems
Honest & trustworthy doing the right thing
A good level of maths and English ability

What are the salary and benefits?

Salary of £28,600 per annum
Final salary pension one of the best pension schemes available
Free travel on all our trains and those of other train companies within our parent group company for you, your partner and any dependent children
75% off all other train company travel tickets
Retail discounts
Career development opportunities

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.