Temporary Customer - Bristol, United Kingdom - Morgan McKinley

Morgan McKinley

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Temporary Sales Admin & Customer Support Coordinator

Location:
Bristol (BS32)

Pay rate:
£13.84 per hour (salary equiv £27,000)

Hours:
Monday to Friday, 9.00am - 5.30pm

Working pattern:
Hybrid

Parking at office location:
Yes

Start date:

ASAP

Duration:6 months +

An established company and a leader within their market place are recruiting for a Sales Admin & Customer Support Coordinator to join their ever expanding team for a temporary basis for 6 months +

This role is to provide customer support to a Quotation & Sales team, processing orders, preparing customer quotations, handling telephone enquiries from customers, providing support to teams and responding to technical enquiries providing a high level ofcustomer services

Duties required but no limited to:

Processing service requests from customers

- identify suitable engineers and dates to attend site

Proactively communicate with customers to resolve issues in a timely manner
Producing quotations using SAP, confirming and documenting price and site availability to customer
Processing customer orders
Communicating with credit controllers regarding credit checks / issues.
Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
Reviewing systems to identify improvements to processes and procedures
Prioritise mail to maintain customer satisfaction.
Maintaining responsibility for administrative and customer service support

Essential skills and qualifications:

GCSEs or equivalent with grades (A-C), in English and Maths
IT Skills Word and Power Point
SAP/CRM or equivalent
Ability to develop and maintain good relationships internally/externally and at all levels
Excellent presentation skills and a confident, engaging communicator
Highly organised & able to prioritise
Ability to work under pressure and maintain accuracy
Passion for customer service

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.