999 Call Handler - Bedford, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Bedford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting for Call Handlers to join East of England Ambulance Service Trust in Bedford.

Pay rate:
£10.40 (day shifts), £14.39 (Saturday and night shifts), £17.57 (Sunday shifts)

Location:
Bedford

Start date:
Various start dates throughout 2023

Hours: 12-hour shift pattern rotating between days, night and weekends. You must be available to work on a rota basis.

Emergency Call Handler Responsibilities:

Answering emergency 999 calls that come into the call centre.
Utilise the clinical software system in order to prioritise calls as soon as possible.
Enter information into the Computer Aided Dispatch system accurately and promptly.
Provide prearrival advice to callers where appropriate.

As a Emergency Call Handler you will have:

A very resilient character, who is calm under pressure
A great telephone manner
Good use of computers
Strong listening skills
An empathetic nature
Previous experience working in a call centre or customer services would be ideal
Happy to undertake an Enhanced DBS check

Training
Call Handlers go through a rigorous training programme before they are able to take live 999 calls.

Your training is not limited to but includes: