Guest Service Supervisor - Birmingham, United Kingdom - Pentahotel

Pentahotel
Pentahotel
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

pentahotel Birmingham is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the food and beverage department.

Our hotel provides a fun and relaxed space with service that is welcoming and personal.

Whether it's the hotel's retro and relaxed ambience, the casually dressed professional staff or pool table in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.


Penta hotels are looking for a dynamic individual with exceptional communication skills and a commitment to deliver a platinum customer experience for all our clients.


Ideally, you will be a strong leader, self-motivated, achievement orientated an have experience within a supervisory role in a customer service or food & beverage.


We entrust you with:


  • Supervising the Guest Service Agent teams on a day to day basis; raising any staffing concerns with the Manager
  • Ensuring high levels of communication across the Guest Service Agent teams
  • Engaging and motivating staff
  • Working alongside the Guest Service Manager to develop training and team building opportunities
  • Demonstrating and inspiring a commitment to excellent customer care
  • Ensuring compliance and maintenance of all statutory and legal, hygiene, safety and employment requirements for personnel.
  • Ensuring all reception and food & beverage procedures are followed, adhered to and developed in line with business needs.

These are your talents:


  • Exceptional interpersonal skills
  • A warm, confident and friendly approach
  • Selfmotivated and enthusiastic
  • Dedicated and committed
  • Organised, methodical and punctual
  • Ability to keep calm under pressure
  • Sound administration skills
  • Responsible and reliable

This is how we work together:

  • A competitive salary
  • An additional day off for your birthday
  • Free 2 night stay each year in any Penta hotel
  • Casual dress code
  • Gym membership

Job Types:
Full-time, Permanent


Salary:
£22,470.00 per year


Schedule:

  • Weekend availability

Work Location:
In person


Reference ID:
PB30
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