Building Ambassador - Derby, United Kingdom - Integral UK

Integral UK
Integral UK
Verified Company
Derby, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Building Ambassador
20 hours per week, Monday to Friday, 14:30-18:30 plus overtime

Mainly Based - Rolls-Royce LDC centre, Derby

  • About

JLL:
JLL is a leading professional services firm that specialises in real estate and investment management.

With a global presence and a deep understanding of the industry, JLL offers innovative solutions to help clients achieve their real estate goals.

As a Building Ambassador at JLL, you will serve as a primary point of contact between internal and external customers visiting the corporate facilities, ensuring exceptional experiences, maintaining positive relationships.

You will be responsible for effectively addressing any concerns, managing day-to-day operations, and fostering a vibrant building community.


Responsibilities:


  • Ensure guests receive an excellent welcome, consistently delivering a great service.
  • Maintaining regular communication and addressing inquiries, requests, and concerns in a timely manner.
  • Build strong relationships with internal or external customers, understanding their unique needs and providing exceptional customer service.
  • Process meeting room requests, for internal & client meetings.
  • Ensure all meeting, conferencing and event spaces within our control are set to a defined standard including dividing rooms and reconfiguring furniture.
  • Maintain and actively utilise a portfolio of information to assist with client queries for example, transport, inter site bus & car parking.
  • Complete departmental checklists ensuring quality of service and standards pertaining to the presentation, maintenance of meeting rooms and public areas.
  • Assist in any other reasonable duties as required.
  • Address issues, coordinate with appropriate teams to ensure quick and efficient resolution.
  • Keep records of complaints, feedback, and service requests, and communicate findings to the management team.
  • Efficiently report any maintenance, IT or Health and Safety concerns.
  • Assist new tenants during the onboarding process by providing information about building services, amenities, and local area resources.
  • Conduct building orientation sessions to familiarize new tenants with building protocols and services.
  • Provide AVIT support for conferences and events
  • Collaborate with external vendors and partners to enhance the tenant experience through events and initiatives.
  • Provide labour support to adhoc out of hours events.
  • Proactively seek tenant feedback and suggestions for improvement, ensuring high levels of tenant satisfaction.
  • Analyse tenant feedback and implement enhancements to continuously improve operational efficiency and tenant experience.
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Requirements:


  • Strong interpersonal and communication skills, with the ability to effectively communicate with diverse stakeholders.
  • Excellent customer service orientation and a genuine desire to help others.
  • Detailoriented with strong problemsolving and decisionmaking skills.
  • Ability to handle multiple tasks simultaneously and prioritize responsibilities.
  • The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate.
  • Experience in tenant relations, property management, customer service is a plus.
  • Immaculate personal presentation endorsing the signature fivestar image.
  • Proven experience and understanding of an exceptional Customer Service delivery.
  • To be able to move heavy / bulky items.
  • Previous experience with visitor management and booking systems preferable.
  • Team player.
  • Be innovative, identifying improvements and smarter ways of working.
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