Helpdesk Administrator - Glasgow, United Kingdom - Perfect Career

Perfect Career

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Helpdesk Administrator (Part Time, Hybrid)

Annual Salary:
£8,197.80 Per Annum
**Location: Glasgow

Caledonia House**
Hours: 15 hours per week

Shifts: 9-5pm Saturday/Sunday (OT available during summer)

Training in office, Remote working starts after training, with occasional office visits

Our client, a global market leading facilities management company, are actively looking for an experienced Helpdesk Administrator to work on a part time basis.

Working within their busy and vibrant Glasgow Head Office while also working from home in this Hybrid position.

Job Purpose:

Handling inbound and outbound calls, logging jobs in a fastpaced environment.
Coordinating contractors and City Technicians to ensure they attend to our City standards.
Working in partnership with customers to achieve results.
End to end job management.
Working as part of a team to drive customer excellence.

Skills Required for this role:

Helpdesk experience in facilities management.
Excellent verbal and written communication skills.
Accuracy and attention to detail.
Ability to work as part of a team and effectively manage own workload.
Administrative experience, including knowledge of Microsoft office packages.
Previous contact centre/call centre/ helpdesk experience is a must.

Benefits include:

Informal hybrid working

Free on-Site parking

Subsidised canteen facilities and vending machines

Access to mental health first aiders

Pension scheme
- up to 5% matched

Discount and cashbacks at hundreds of supermarkets and retailers such as Apple, Costco, Currys, IKEA, Argos, and more

Access to Health and wellbeing centre

Job Types:
Part-time, Permanent

Part-time hours: 15 per week

Salary:
Up to £8,197.80 per year

Schedule: