Relief Call Handler - Daventry, United Kingdom - SinglePointCalls Ltd

SinglePointCalls Ltd

Verified Company

Daventry, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IMMEDIATE START

Job Role:
Relief Call Handler

Salary:
£24,862

Contracted Hours: 37.5 per week

Hours of work:

This vacancy will have no set shifts, and applicants would be required to make themselves available to cover absences within a 24/7 call team as and when required.

Role of a Call Handler:

Handling a high volume of inbound/outbound phone calls
Answering calls from the police, youth offending teams and other contracts and document their requirements
Entering all essential information into our systems in an accurate and timely manner
On receipt of the call, find available workers to dispatch to the call out
Always ensure the highest standard of customer service at all times

What makes a great Call Handler:

Our Call Handlers are all caring and empathetic.
They all have great communication skills.
They're able to work flexibly and problemsolve effectively.
They enjoy making a difference to people's lives.

Applicant Requirements:

Successful applicants demonstrate high levels of personal commitment to facilitate the delivery of a demanding service.
We need individuals who have the drive and passion to make a difference to peoples' lives, but also the personal resilience to work in a highpressured environment.
Good overall IT skills, especially using Outlook, Excel and Web Applications.
You will need to be able to work well within a team and independently, have fast/accurate typing skills and have a good standard of education or equivalent experience.
This role is suited to people who remain calm under pressure, are good at problemsolving, and have excellent interpersonal skills, with an empathetic nature.

We can offer you: