Party Host - Harrogate, United Kingdom - Kidzplay

Kidzplay

Verified Company

Harrogate, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As PARTY HOST your sparkle will bring Kidzplay and Little Bees parties to life Your energy and enthusiasm to entertain children will help make every child's birthday an extra special celebration

Reporting to:
Centre Manager

Responsible for:
Excellent customer experience - making every birthday child feel extra special.

Food/drinks service.

Party sales & bookings.

Party area and centre cleanliness.

Safety, games and fun.

Delivery of enthusiastic and energetic Kidzplay / Little Bees parties.

Main Responsibilities

Greet each birthday child with warm and appropriate enthusiasm; fun and a smiling face make them feel like they're the centre of our universe, during their celebration at Kidzplay / Little Bees
Guide parents / celebrating adults with timings, cake presentation, decorations and drinks service
Remind everyone of the rules of play socks on; shoes off; slide, hair and clothing safety
Call children down from the play areas to enjoy their prechosen party menu and birthday cake.
Hand wash / sanitise. Juice and food service. Respond to allergen requests. Encourage shy children.
Store the cake until it's time to sing. Light candles and lead the children (and adults) to sing 'Happy Birthday' at the top of their voices
Help parents / adults with party bags, sweet pots and any food ordered for adults or siblings.
Payment / party booking service to include gathering feedback and prompting social media reviews.
Thoroughly clean all party areas; reset and start a fresh for each and every birthday child.
In being the BEST party host you will know each and every birthday child's favourite game to playand they will remember your name for making sure had the most fun _ever_

To be successful in your role as a Party Host team member, you will be responsible to

Develop a good working relationship; be respectful and have good communication with the Managers, Owners, other team members and customers.
Be proactive in daily briefings to understand the needs of the business and preparation for parties / activities.
Pride yourself to be customer focussed at all times; deliver excellent visitor experience, cleanliness and a sense that each and every party is the first you have hosted each and every time.
Maintain excellent personal hygiene and smart, clean uniform. Wear costumes and facepaints
Complete any training required to ensure you are confident to complete your role. Buddy up with new team members to share your knowledge and support their training as Party Host.
Maintain appropriate interaction with children especially when lost or upset.
Adhere to the Kidzplay / Little Bees Child Protection Policy and safety/care measures.
Provide safe play and monitor appropriate behaviour for all visitors & children.
Maintain parent/guardian expectations in accordance with the visitor rules & guidelines.
Provide great handover information for the team member next on shift.
Keep the Centre spotlessly clean and hygienic at all times. Complete any tasks required to maintain the deep cleaning routine and stay ahead of damages caused by decorations.
Ensure all equipment is in good working order, informing the Shift Leader of any repairs and replacements after you have carried out frame and safety checks.

Training, knowledge and skills

Be aware of the Food Standards Agency (FSA) 14 Allergens. Respond to customer allergies & intolerances. Work in a positive manner with Chef to cater for dietary needs.
Complete all food orders in a maximum of 20 minutes. Support the Shift Leader to clearly communicate any food timing delays and manage customer expectations.
Be aware of stock rotation and product expiry dates (report expiry/waste to Shift Leader).
Respond enthusiastically to positive feedback share your success. Follow the customer complaint handling procedure to resolve issues quickly.
Report _all feedback_ to the Shift Leader, liaising with the Chef as appropriate.
In time train others to become proficient in being a 'Party Host'.
On occasion you may be required to support and work in an alternative Centre.
Any other duties which are reasonable to support your role as Front of House Team Member and ambassador for the company.

What 'Sparkle' means in Kidzplay / Little Bees

A willingness to perform, sing, and be silly in front of both children and adults
A joy for meeting, engaging and connecting with families
A flexible attitude and a welcoming smile
A warm and friendly personality that commands a room
A strong desire to collaborate and share ideas with a team
Experience in performing and/or working with children preferred, as well as a willingness to learn more in your specific field or industry

It will be a bonus if you