Front of House Reception Manager - Hampshire, United Kingdom - Savills

Savills
Savills
Verified Company
Hampshire, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation._

Purpose of the Role

Overall Purpose/Aim:


The main purpose of the role is to maintain a presence on the front of house area in addition to common areas from LR Reception and office space.

You will be expected to offer assistance to all personnel visiting and utilising the office from visitors topermanent staff. You will be a customer service professional, have a positive can do attitude to all areas of work. You will be the eyes and the ears of the building reporting and logging requests.

You will also be required assist with catering requests andhospitality, including scheduling with supplier, managing post, lockers and staff key fobs.

Light FM will be required for the role.


Key Responsibilities

  • Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception area is kept clean, tidy and welcoming and to five star audit standards.
  • You will be required to source catering where required by clients for any meetings taking place and aiding in the setting up to ensure client satisfaction.
  • You will assist and carry out duties for the AFM and Senior FM Manager on that which is related to the FOH Service Delivery, as well as stepping in on FM duties where required, such as overseeing permits, and walkarounds.
  • To be main point of contact to all occupiers for FOH related queries, complaints or general operations.
  • You will develop, review and maintain Front of House Service SOP's, Manuals and Health & Safety. Ensure the Hampshire House Handbook is kept up to date.
  • You will be responsible for directly managing the Reception Team ensuring 5* service is delivered at all times.
  • You will be responsible for sickness management and return to work reviews, self certs, absence management and that which relates to absenteeism.
  • To confidently conduct one to one meetings, monthly service reviews, investigations, disciplinary meetings, and manage your team effectively on all operations.
  • To partake in Building Management meetings.
  • You will be expected to bring forward service innovation and improvements on a regular basis to consistently deliver an ever evolving FOH Service.
  • Personal appearance is to be of a very high standard at all times.
A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. You will also be responsiblein ensuring you team upholds the same standards.

  • Establish a professional working relationship with all of the staff, AFM, SFM, the client and keystake holders.
  • To answer the telephone promptly and in a professional manner.
  • To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
  • To acquire working knowledge of the property / properties systems and procedures.
  • To carefully complete all log reports that may be required by the the AFM and SFM.
  • To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company andsite procedures.
  • To be aware of and abide by all rules, terms and conditions of the company at all times.
  • Managing and coordinating the activity of trusted partners inc. maintenance, cleaning, reception, security.
  • To carry out any other further duties/ reasonable tasks that may be required of you.

Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied.

All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the JobDescription and have to be undertaken.


Essential

  • You will have Management experience in the Customer Service industry
  • You will be confident, professional and assertive
  • You will have a friendly, bubbly personality whilst remaining professional at all times
  • You will be acutely aware of your surroundings and occupiers ensuring that service levels do not drop and all visitors/occupiers are seen to in a timely manner
  • You will understand the importance of Service delivery
  • You will be able to demonstrate the ability to deal with difficult visitors and/or situations in a professional and calm manner.
  • You will be creative and forward thinking, regularly bringing forward ideas to improve service levels.

Desirable
Knowledge on Savills systems.

First Aid and DSE Trained

Contractor Management

Facilince Management Experience

SIA/CCTV Licence

Must have lived in the UK for more than 10 years and willing to complete a DV Clearance


Working Hours
40 hours per week/ 8:00am - 17:00 & 9:00am - 18:00pm (2 Shifts)


Salary
£30,000
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