Customer Success Manager - Chippenham, United Kingdom - Element Recruitment Ltd

Element Recruitment Ltd

Verified Company

Chippenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Element Recruitment are working with a leading software business based in the UK who are looking for a Customer Success Manager to join them on a permanent basis.

In this newly created role, you will be involved in key customer accounts to support the organisationsgrowth as well as focusing on customer retention and satisfaction.

Key responsibilities:

Management and development of the Service and Sales teams
Collaborate with internal stakeholders including Sales, Project Management and Development to enhance the customer experience and product offering
Working to corporate metrics focusing on revenue, growth and key KPI's
Become a trusted advisor and advocate for your key customer stakeholders
Ensure seamless end to end transition from preto postsales, setting our customers up for success
Analyse customer data to improve customer experience, identifying wins and potential issues
Evaluate and improve customer communication as well as service desk effectiveness
Identify additional revenue opportunities through regular client engagement and review

About you:

Ability to influence others and build relationships
Proactively share knowledge, skills and experience with others to increase team performance.
Understand deadlines and deliverables.
Articulate, professional clear communication skills
Technical skills and knowledge in a similar industry
Line management experience

This role requires National travel to visit clients, along side a flexible hybrid working policy from the office based in Wiltshire.

The role is paying upto £35,000 + OTE of upto £5,000.