Business Travel Consultant - London, United Kingdom - Flight Centre Travel Group

Flight Centre Travel Group
Flight Centre Travel Group
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you looking for a great opportunity to use your travel and sales experience in a dynamic and successful team?

We have a brilliant opportunity available to join our Waterloo office as an Expert Travel Consultant.

The role will be office based with flexibility introduced as part of our future ways of working and you will be engaging with new and our loyal clients,building rapport and assisting them through every step of their booking process.


Accountabilities:

Customer Service - Offer exceptional, bespoke and proactive customer service to all CT customers. Always offer land /ancillaries/ technology to clients to increase attachment to CT. Always meet CT SLAs for responses times, OBW formats andcustomer service standards.


Retention - Never lose a client through service or price. Strong working relationship with BDMs and AMs to ensure all customers receive a bespoke and proactive service. To have an action plan for every customer, which is actively managed.


Profitability - Continuously look for better fare opportunities to maximize customer savings and margin. Keep up to date with fare details, airline information and incentives. Always provide an end-to-end service with land/ancillary attachments.

Drive all rail, domestic and European air to be booked on an OBT, in order to focus expertise on long-haul/complex opportunities.


Productivity - Maximise turnover by growing portfolio. Work with the BDMs to increase new business and smooth implementation. Adhere to CT OBW processes consistently.


Experience/Qualifications:


  • Minimum of 2 years' experience as a travel consultant
  • Essential
  • Experience using a GDS (Amadeus preferably)
  • Essential


  • Extensive Fares knowledge

  • Desirable


  • Customer Service experience

  • Essential

What we offer:


  • Rewards platform, cash health plan, travel discounts, inhouse financial
  • Employee share plan
  • Consistently recognised externally as a 'Great Place to Work'
  • Fun, social, egalitarian culture with focus on ownership and responsibility
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Hybrid working model
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs
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