Case Administrator - Birmingham, United Kingdom - DAC Beachcroft

DAC Beachcroft
DAC Beachcroft
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Introduction We are looking for a Case Administrator to join our Vehicle Hire Fraud Team in Birmingham or Newport.

If you are a recent graduate with experience in administration or have worked as an administrator in the past and want a new challenge in the legal sector, this role could be for you.


What you will do

  • Assisting with the setup of new files in the case management system
  • To assist with the running of files to ensure deadlines are met and cases managed proactively to conclusion
  • Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm to include:
  • Adherence to internal and client SLAs and KPIs
  • Achievement of agreed financial targets
  • Submitting payment requests
  • Chasing settlement payments
  • Liaising with Opponent Solicitors and other Third Parties
  • Managing Court Portal
  • Managing client daily reports / weekly reports
  • Daily client queries / adhoc requests

Who you are

  • Practical experience of file management
  • Good telephone manner
  • Organised and able to prioritise and manage a constantly changing workload
  • Excellent attention to detail
  • Able to make decisions within own areas of responsibility
  • Ability to work on own initiative without close supervision
  • A cooperative team player who is able to work effectively within a pressurised environment and to tight deadlines
  • Excellent communication skills with a positive and enthusiastic approach to their work
  • Experience of using a case management system preferred but not essential
  • Experience of finance systems preferred but not essential
  • Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).

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