Aftercare Coordinator - London, United Kingdom - Sage Homes

Sage Homes

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Sage Homes

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 15,000 new homes across affordable rent, shared ownership and social rent for individuals and families.

In 2021 Sage Homes became the largest provider of new affordable housing in England, and by 2030 we have committed to deliver 30,000 high-quality affordable homes across the country.

We have invested more than £3 billion into high-quality affordable housing.

Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

About the role:

We are seeking a dedicated and experienced Aftercare Coordinator with a housing background to join our dynamic team.

As an Aftercare Coordinator, you will play a pivotal role in ensuring exceptional aftercare services for our valued customers consistent with Sage values.

This role is hybrid working from our Covent Garden office:

Key duties:

Be the first point of contact to deal with customer queries in a professional and timely manner
Manage the defects systems to ensure issues are correctly recorded and maintained.
Allocate Customer reported defects to relevant Development partner and ensure closure within agreed service level agreement (SLA)
Undertake general administrative duties relevant to the Aftercare team
Process reports following internal home visits, entering the information onto the Clixifix / CRM system
Issue task instructions to Employers Agents, Developers and / or Subcontractors with relevant priority settings
Monitor all Developer and Subcontractor works ensuring that all work is completed within agreed timeframes / SLA
Good understanding of product on new developments
Provide management information to senior management team
Escalate any issues or risks to the appropriate person
Be familiar with, and hold a good understanding of required policies and procedures

About you

Proven experience in a customer facing role within the housing industry
Proficient in using customer relationship management (CRM) software and other relevant IT tools
Excellent written and verbal communication skills engaging with customers, suppliers and partners
Proactive approach with the ability to work independently and as part of a team
Good understanding of construction methods and terminology
Commercial awareness
Exceptional problem solving abilities and the capacity to handle challenging situations with professionalism and empathy
Resilient personality and ability to maintain a professional image
Ability to organise and prioritise effectively

We are committed to ensuring you have the best career here at Sage.

As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business.

This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

About the culture
We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change.

Sage is a fast-paced and supportive environment where ambitious and proactive employees thrive. People are empowered to use their pioneering efforts to grow themselves and our business.

We are proudly committed to creating an inclusive workplace, where the diversity of our people and their ideas are truly valued and we love to see applicants from diverse backgrounds and different walks of life.