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1st Line Support - Greater London, United Kingdom - Salt Recruitment

Salt Recruitment

Verified Company

Greater London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

IT Support Technician / London Farringdon / Creative Agency

Excited to be hiring for this roles for a creative agency in London.

Someone who's on the front foot. A proactive thinker who improved the enduser experience using vision and initiative.
An exceptional communicator. Engaging, Approachable and able to communicate across all levels of seniority.
A passionate and curious individual.
Someone who is fluent with both Mac and PC support, including laptop and mobile platforms.
Experience with 365, Slack, Zoom, Google Meets, Keynote and Mac platforms.
Someone who can create, review and maintain documentation.
Interested in improving their skills further with training or apprenticeship courses.

Responsibilities

Act as a 1st line IT Support person for all incoming support enquiries from employees
Set up new desktops, laptops, and phones for staff
Network and server troubleshooting, and maintenance as required
Set up, maintain, and troubleshooting of video conference software and hardware including TV's.
Provide IT training and support to employees, as needed
IT Onboarding of new employees
Manage and maintain our Office 365, including Exchange Online, SharePoint, and OneDrive
Monitor and maintain our IT security, including antivirus software and firewalls
Escalate issues to the 2nd line IT team. (External IT Team)

Job Information: